Upon receiving your order and verifying payment information, you can expect your order to be shipped within two business days if your item is in our current inventory.
Items not available through our distributor, Custom order and items coming directly from manufacturers in England, Italy and Germany, may take as long as 6 weeks for delivery. Because we deal with several manufacturers who provide various levels of service, this timeline is considered to be an estimate.
Upon review of your order, you will receive a "good-faith" estimate of a reliable delivery date. In the event that you are operating on a restricted time frame, every effort will be made to expedite your order once we have been notified. In the event that an extended delay is anticipated on your order, you will be promptly notified and can make your decision at that time to either wait for your order or cancel. Our desire is to afford you the level of service that will parallel the satisfaction you will experience from the fine products we offer.
Our policy is to ship up to 2 pairs of our shoes via Canada Post . If you require your order to be shipped by a courier please email us for a shipping quote.
Larger orders can be shipped by a courier of your choice or shipped via Canada Post . Please email us for a quote on shipping for larger orders. You must provide a valid street address for any order we ship via courier. Couriers do not deliver to a PO Box.
Returns for refund will be subject to a $6.00 Canadan handling fee per pair. Returns for exchange will not be subject to the handling fee but will be required to pay the shipping fee of $15.00 Canadian per pair.
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